Shipping and Returns Policy Your satisfaction is our priority! Shipping:
All parcels shipped within Australia are sent through the Australian E-Parcel Service, this ensures that you as the customer and we the shippers are protected.
All parcels are required to be signed for and therefore we require a contact telephone number with all orders.
The average for shipping within Australia is $10.00 Ausd. to eastern seaboard states, all other states the minimum charge is $15.00. Items that weigh greater than 3 kilos such as Slings, Sling frames etc will be charged at normal Australia Post rates, you will be notified prior to shipping.
Overseas articles are charged at the Australia Post Airmail rate, approx $25.00 Ausd, articles weighing greater than 1 kilo will be charged at the post office airmail rate and you will be notified prior to shipping.
All of our products are shipped to you in a plain cardboard boxes or envelopes with no identifying marks other than your address.
No one can tell what is in the box or where it came from. Your privacy is 100% assured, you can even have your package sent to your work.
We try to carry all items in our stockroom, but sometimes we run out of an item, in this case you will be notified of any delay in shipping.
We try to process your order within 48 hrs of receiving it, domestic shipping (within Australia) takes 2 to 4 business days, depending on where you live.
International orders can take a bit longer, on average about 7 to 10 working days. If you require goods within a certain time please let us know.
We try our best to get the goods to you when requested, but once they leave our stockroom we have no control over the post office or courier services.
Goods can be shipped by international courier and usually arrive within 4 to 5 days, please ask for a quote. Countries including Indonesia, Bulgaria, Romania, other Eastern Europe Countries, Equatorial Africa, Russia, Former Soviet Republics, and some South American Countries are considered high risk and will therefore only accept direct bank account deposits or Western Union Money Transfers as payment for goods and will only ship orders by international courier services. Returns: If a product arrives broken or defective we will replace it.
Most of our products come with a manufacturer's warranty that will protect you at a later time if something goes wrong.
Please return the item in the original packaging within 7 days. Insert able Toys (e.g. Dildos, Butt Plugs Vibrators & Gags), Cock & Ball Toys, Medical Toys, Bras and Underwear (both Men's and Women's) for health reasons will not be exchanged, as these products cannot be resold for hygiene reasons.
Our customer's health and well-being is paramount to us and it is deemed that once a product has been shipped from our warehouse it is used.
Please choose carefully. Any order can be canceled within 48 hours of receiving the order! Orders are shipped usually within 24 hours of receiving them; if you cancel before the order is shipped there will be no charge to your credit card.
However should you cancel after the order has been shipped, we will gladly refund your charge less the original shipping costs, when we receive the goods back unopened in the original packaging.
